This Privacy Policy explains how Exhobuzz Pvt Ltd ("we", "us") collects, uses, and protects your personal information when you use grandeur.filmexpoindia.com/ to book tickets for The Art Grandeur.
1. Information We Collect
- Booking details: your name, email address, mobile number, and city, provided by you at checkout.
- Transaction details: order reference, amount, payment status, and the payment identifiers returned by our payment gateway (Razorpay). We do not collect or store your card numbers, CVV, UPI PIN, or banking credentials — these are handled entirely by Razorpay on their PCI-DSS compliant systems.
- Entry data: when your pass QR is scanned at the venue, we record the scan time against your booking to enforce single-entry validity.
- Technical data: basic server logs (IP address, browser type, timestamps) collected automatically for security and troubleshooting.
2. How We Use Your Information
- To process your payment, issue your e-ticket, and email it to you.
- To verify your pass at the venue entry gate.
- To respond to your support requests, including refunds for failed or duplicate payments.
- To send essential service communications about your booking or material changes to the Event (date, venue, cancellation).
- To prevent fraud, misuse of tickets, and unauthorised resale.
We do not sell or rent your personal information to third parties. We do not send third-party marketing to your contact details.
3. Sharing of Information
- Razorpay: payment-related data is shared with Razorpay Software Pvt Ltd to process your transaction, subject to their privacy policy.
- Service providers: hosting and email-delivery providers process data on our behalf strictly to deliver the services described above.
- Legal requirements: we may disclose information where required by law, regulation, or valid legal process.
4. Data Retention
Booking and transaction records are retained as required for accounting, taxation, and legal compliance under Indian law, and thereafter deleted or anonymised. Entry-scan data is retained only as long as needed for event operations and dispute resolution.
5. Data Security
We use HTTPS encryption across the website, restrict administrative access to booking data, and verify all payment confirmations cryptographically with the payment gateway. While no system is completely secure, we take commercially reasonable measures to protect your data.
6. Cookies
This website uses only essential cookies — for example, a session cookie for the administrative area. We do not use advertising or cross-site tracking cookies on the booking flow.
7. Your Rights
You may request access to, correction of, or deletion of your personal data (subject to legal retention requirements) by writing to visitorsfilmexpoindia@gmail.com. We will respond within a reasonable time.
8. Children's Privacy
This website is intended for use by adults. Bookings should be made by a person aged 18 or over.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page.
10. Grievance / Contact
Exhobuzz Pvt Ltd
Email: visitorsfilmexpoindia@gmail.com
Phone: +91-XXXXXXXXXX
Address: Exhobuzz Pvt Ltd, [Registered Office Address], India